Your privacy matters to us. At Khumbila Koseli, we are committed to protecting your personal data and being transparent about how we collect, use, and store your information.
By using our website or placing an order, you agree to the terms outlined below.
1. Information We Collect
When you interact with our store — such as placing an order, signing up for a newsletter, or sending a message — we may collect:
- Personal Information: Name, shipping/billing address, phone number, email address
- Payment Information: Credit/debit card details (processed securely via third-party payment gateways like PayPal, Stripe, or Shopify Payments — we never store full card details)
- Order History: Items purchased, date, payment method
- Account Details: If you create an account, we store login credentials (encrypted), wishlists, and preferences
- Photos or Testimonials: If you share a review, photo, or testimonial publicly or via email/social media, we may request permission to display it on our website or marketing channels
2. How We Use Your Information
We use your information to:
- Fulfill and ship your orders
- Send order and shipping confirmations
- Respond to customer inquiries
- Provide updates, offers, or promotions (if you opt in to our newsletter)
- Improve user experience and website performance
- Detect and prevent fraudulent transactions
3. Photo Use & Customer Testimonials
We love seeing our products in your life! If you share a photo of your purchase via Instagram, email, or product review:
- We will only use your photo publicly (on our website, social media, or emails) if we have received explicit permission from you — either by written consent or a clear opt-in action such as tagging us in a public post.
- You have the right to revoke permission at any time by contacting us at hello@khumbilakoseli.com and we will promptly remove your image.
We respect your voice and your likeness. No images or testimonials will ever be used without clear consent.
4. Cookies & Analytics
Our website may use cookies — small data files stored on your device — to enhance your browsing experience and track performance (e.g., Google Analytics or Meta Pixel). These help us:
- Understand which pages/products are popular
- Measure traffic and conversions
- Improve site navigation and design
You can disable cookies anytime in your browser settings.
5. Data Sharing & Security
We never sell or rent your personal data to third parties.
We may share your information only with trusted services who help us operate our business (e.g., couriers, payment processors, email platforms). These services are GDPR-compliant and committed to privacy.
We implement reasonable security measures to protect your data. However, no internet-based service is ever 100% secure, so we encourage using strong passwords and exercising caution with personal information online.
6. Your Rights
You may contact us at any time to:
- Request access to your personal data
- Update or correct your information
- Request deletion of your data (excluding information needed for legal or transactional reasons)
- Opt out of marketing emails by clicking “Unsubscribe” at the bottom of any message
7. Contact Us
If you have any questions or concerns about your privacy, or if you’d like to update your information, please get in touch:
📧 hello@khumbilakoseli.com
📍 Melbourne, Australia
🔁 Return & Refund Policy
We want you to be happy with your purchase from Khumbila Koseli, but as a small business with limited stock and handcrafted or specially selected items, we kindly ask you to review our return terms below:
❌ Change of Mind Returns
We do not accept returns for change of mind. Please choose carefully and reach out if you have any questions before placing your order.
✅ Faulty or Damaged Items
If you receive an item that is faulty, damaged, or incorrect, please contact us at hello@khumbilakoseli.com within 7 days of receiving your order. Be sure to include your order number, a description of the issue, and clear photos of the product and packaging.
We will do our best to resolve the issue — either through a replacement, store credit, or refund, depending on the situation and stock availability.
📦 Return Conditions:
- Items must be unused, unwashed, and in their original packaging.
- Return shipping costs are the responsibility of the buyer unless the item is confirmed as faulty or incorrect.
- We recommend using a trackable shipping method, as we cannot be held responsible for lost return parcels.
💡 Other Policies
📬 Shipping
We ship from Melbourne, Australia, and aim to dispatch all orders within 2–3 business days. Shipping times vary depending on your location. Tracking information will be provided once your order is shipped.
🌏 International Orders
We gladly ship worldwide. Please note that international customers are responsible for any customs duties or import taxes that may apply in their country.
🧣 Product Variations
Many of our items are handpicked and unique. Slight variations in color, texture, or weave may occur — these are not faults but part of the product’s individual character.
For any other questions, feel free to reach us at:
📧 hello@khumbilakoseli.com
Thank you for supporting small, mindful gifting.